Your orders. Your WhatsApp. Your customers.
Right now, when someone orders from your HimLocal store, the confirmation reaches them from HimLocal’s WhatsApp number — so when they reply with a question, it comes to us, not to you. Connect your own WhatsApp Business Account and that changes: confirmations go out from your number, and every reply, lead and question lands in your own inbox.
What changes
Today
With your own WhatsApp
Order confirmations reach your customer from HimLocal’s number.
They reach your customer from your number, with your business name.
A customer replies with a question — it lands in our inbox.
It lands in yours. You answer from your own phone.
Leads and enquiries from those chats never reach you.
Every lead is yours, in your own WhatsApp, kept after you reply.
Customers have no direct line to your business.
They save your number and message you again next time.
Can I keep WhatsApp on my phone?
This is not the old kind of setup where your number disappears from your phone. Your number keeps working in the WhatsApp Business app exactly as it does today — same chats, same contacts — while HimLocal sends the automatic order confirmations in the background. Your staff carry on replying from the phone, and those replies are always free.
One thing to remember: open the app at least once every two weeks so the connection stays active. We’ll remind you if it goes quiet.
How it works
- 1
Connect your WhatsApp
You sign in with Meta’s official connection flow from your HimLocal dashboard and pick the number you want to use. The account is created in your name and stays yours.
- 2
Meta checks your business
Meta verifies your business using your GST or registration certificate. This usually takes one to three working days. We help you get the details right the first time.
- 3
We set up your message formats
We create and submit your order confirmation formats for approval, so every message goes out correctly branded as your business.
- 4
You start receiving your own customers
Order confirmations go out automatically from your number. Replies arrive on your phone and in your HimLocal dashboard, and you answer them yourself.
What HimLocal does with your messages
We act on your behalf on your own WhatsApp account, and only for the things below.
Sending order confirmations
When a customer places an order on your HimLocal store, we send that customer an order confirmation from your WhatsApp number, using a message format you have approved.
Receiving your customers’ replies
When a customer replies, we receive the message and show it to you in your HimLocal dashboard, so you can answer from there or from your phone.
Showing you delivery status
We show you whether each message was sent, delivered and read, plus how many of your free monthly messages you have used.
Kept separate, never shared
You see only your own messages. We never combine one business’s messages with another’s, and we never sell or share them with anyone else.
You connect your WhatsApp Business Account yourself, through Meta’s official connection flow, and you stay its owner. You can disconnect HimLocal at any time and keep your number, your account and your chat history. See our privacy policy.
How much does it cost?
One-time setup
₹1,500
We connect your account, help you through Meta’s business check, and get your order confirmation formats approved.
Then, per month
₹500
Keeps your number connected, sends your order confirmations, brings replies into your dashboard, and shows your monthly message usage.
Messages
Paid to Meta
Billed to you directly by Meta at their published rates. HimLocal adds no markup. Includes 1,000 free replies a month, and messages you type from your phone are always free.
Prices exclude GST. Message rates are set by Meta and can change — we show you what you have used, and what is left of your free allowance, inside your dashboard.
Common questions
Can I use the WhatsApp API and the WhatsApp app on the same number?
Yes. Meta calls this Coexistence, and it has been available since May 2025. Your number runs in the WhatsApp Business app on your phone and connects to HimLocal at the same time, with messages synced both ways. You keep your chats and contacts, and you do not need a second number.
Whose WhatsApp number do the messages come from?
Yours. Today, order messages to your customers go out from HimLocal’s WhatsApp number, which means replies and enquiries arrive with us instead of with you. Once you connect your own WhatsApp Business Account, every order confirmation is sent from your number, and your customers reply straight to you.
Do I lose WhatsApp on my phone?
No. Your number works on the WhatsApp Business app on your phone and with HimLocal at the same time. You keep chatting normally from your phone, and we send the automatic order confirmations in the background. Messages you type on your phone are free — Meta only charges for messages sent automatically.
How much does the WhatsApp Business API cost in India?
Meta charges per message, not per month. Indian rates are about ₹0.115 for a utility message such as an order confirmation and about ₹0.86 for a marketing message, plus 18% GST. Every number also gets 1,000 free reply messages each month. HimLocal charges no markup on any of it.
Who owns the WhatsApp account?
You do. You connect your own WhatsApp Business Account through Meta’s official sign-up flow, and the account is created in your business name inside your own Meta business profile. HimLocal is only given permission to send and receive on it. If you ever leave, the number, the account and the chat history stay with you.
What does HimLocal see?
Only the messages on your own account — the order confirmations we send for you, and the replies your customers send back, so we can show them to you in your dashboard. We never mix your messages with another business’s, and we never sell or share them.
What does it cost?
₹1,500 one-time to set everything up, then ₹500 per month. Message charges are separate and are billed to you directly by Meta at their published rates — HimLocal adds no markup. Meta includes 1,000 free reply messages per month, and messages you type from your phone are always free.
Do I need Meta business verification?
Yes, for normal use. Meta checks your business using your GST certificate or registration certificate, which usually takes one to three working days. Without it you can still send, but only to 250 different customers a day. Verification raises that limit and is included in our setup fee.
What do I need to get started?
A phone number for your business, and your GST certificate or business registration certificate for Meta’s business check. The name on that certificate has to match your business name exactly, which is the most common reason checks fail. We handle everything else — connecting the account, getting your message formats approved, and setting up order confirmations.
How long does it take?
Connecting takes about thirty minutes with us. Meta’s business check usually takes one to three working days, and your order confirmation formats are approved in the same window. Confirmations start going out from your own number as soon as Meta approves it, and nothing breaks while you wait.
What happens if my WhatsApp number is restricted?
Your order confirmations keep going out. If Meta restricts your number, HimLocal automatically falls back to sending them from our own number, so your customers still get confirmed — you simply lose the branding until it is resolved. We alert you the same day and help you appeal.
Get your customers talking to you
Tell us your business name and number and we’ll walk you through connecting your WhatsApp. Setup takes about thirty minutes of your time.
Connect my WhatsApp