We're your back-office, every day

You run the business — we run the platform that runs around you. Use the support channels below for operational issues, plan changes, content updates, or training requests.

Email support

support@himlocal.com

Average first response in 4 business hours, 24h max during peak season.

Open

WhatsApp business

+91 82190 05890

For urgent operational issues — bookings stuck, payments not received, OTA sync errors.

Open

Account-manager support

Available on Integration plan

Direct line to a named account manager from month 2 of integration onboarding.

Guides we maintain

Living documents — updated as we ship new features. If something is unclear, mail us and we'll either fix the doc or fix the product.

Adding rooms / products / activities

Step-by-step walkthroughs for the workspace builder across all six business verticals.

Setting up payouts

How to wire Razorpay Route or Cashfree Easy Split with your bank account & GST/PAN documents.

Cancellation, refund & terms policies

How HimLocal seeds defaults, where to override per-listing, and how versioning protects past bookings.

OTA channel manager

Connecting Booking.com, MMT, Goibibo, Agoda, and Cleartrip to your HimLocal calendar.

FAQ — partner edition

Where do I see my bookings?: In the partner dashboard under Bookings (hospitality) or Orders (retail / food). You can filter by date, status, and channel.
A guest paid but I don't see the booking — what now?: Wait 60 seconds (webhook may be delayed) then reload. If still missing, raise a ticket with the payment reference; our team can replay the webhook.
How do I update prices for a date range?: Use the Calendar editor — click and drag to select a date range, set the rate, and save. Channel manager pushes happen automatically within 5 minutes.
What about disputes & chargebacks?: Razorpay/Cashfree forward dispute notifications to HimLocal, and our team co-ordinates evidence with you within the gateway window (usually 7 days).

Critical issue?

Mail support@himlocal.com with the subject line P0. WhatsApp + phone follow-up on +91 82190 05890. We treat payment and OTA-sync outages as P0 and respond within 30 minutes during business hours.

Not yet a partner?

Send us a short enquiry and we'll match you to the right plan.

Submit partner enquiry